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Please note The Activity Hive recommend a change of clothes or a coverup for your child (provided by yourselves) due to our sessions sometimes using messy materials. The Activity Hive will NOT accept any responsibility for damaged or stained clothing.

All children should be under the direct supervision of their adult and never left unattended. Adults are responsible for the children they are attending with at all times.

Health and Safety

The health and safety of all the children and adults attending our sessions is of paramount importance. By adhering to strict health and safety guidelines we aim make sure that every aspect of care is delivered to the highest possible standard. We do this by

Resources and equipment are kept clean and checked before and after each session and damaged toys or equipment are immediately removed for either repair or disposal.
The premises where sessions are held are kept hygienic and are clean, tidy and child friendly.
Only the person named on the booking form is permitted to attend a session with the named child for whom they have made the booking. Details of both adult and child are to be provided in the booking process.
If you are the person who has made the booking but would like to assign another adult to attend the session in your place, you must inform The Activity Hive by email info@actvity-hive.co.uk before the session and state who the appointed adult will be, a form will be completed on the day to say who they are, their relationship to the child and/ or the reason for their attendance.
A register of children, staff and any other adults is noted at the start of each session, this is kept within the Dodays booking system. Any adult entering a session that is not named on the booking form must complete a form on the day to say who they are and the reason for their attendance. This information will be kept in our visitor’s book. The Activity Hive reserves the right to prevent access to any adult not named on the booking, or has not been given prior permission to attend.
The adult attending with the child is responsible for the safe supervision of that child throughout each session. Children should always be under the direct supervision of their adult and never be left unattended.
Participating in an Activity Hive session is entirely at your own risk and children should be stopped from putting anything in their mouths or from using any of the equipment or materials in a way that may cause themselves or others harm.
No food is permitted in the session.
If your child has any medical conditions, allergies or special needs you must inform us prior to attending a session. You can do this on the booking form or by email (info@actvity-hive.co.uk) if it’s a recent development e.g. midway through a term where the booking form has already been completed.

Illness

To keep all of our friends both adults and children safe and healthy we ask that

You don’t bring your child to a session if they have any contagious illness such as chicken pox, impetigo, conjunctivitis, German measles, measles, whooping cough, hand foot and mouth disease or symptoms of Covid such as a high temperature or just generally displaying signs of being unwell.
A child is not brought to a session if they have a fever or have had one in the previous 24 hours.
In the instance of sickness and diarrhoea your child must have been clear of all symptoms for at least 48 hours before attending a session.
Adults attending sessions should also adhere to the above.

Refunds and Cancellations

The activity Hive is under no obligation to refund your money in the event you are unable to attend part of or an entire term. We regret that we are unable to offer an alternative for any missed sessions. Unfortunately, what seems like one simple request is an impractically huge administrative task when spread across all our clients. You are however welcome to offer your place to a friend as a gift just notify us at The Activity Hive as soon as possible via email at info@actvity-hive.co.uk.
If classes have to be cancelled due to staff sickness or because session leaders are unable to attend we will endeavour to rearrange a session at no extra cost.

The Activity Hive is under no obligation to refund a session that may be missed due to you or your child being unable to attend due to sickness.
If you are unable to attend a session for whatever reason please inform The Activity Hive that you will be absent before the session is due to take place by email info@actvity-hive.co.uk.
We will endeavour to run classes during bad weather such as snow and ice, however in some cases sessions may have to be cancelled. Cancellations may occur for several reasons out of The Activity Hives control. If we need to cancel a session you will be contacted ASAP using the mobile number you gave on the booking form via text, therefor please keep all contact details up to date.
An additional session will be offered for a different date should a cancellation by us occur.

Video and Photography

At the Activity Hive we understand that you love to record your child’s development and experiences through photos and videos

Please always be sensitive of taking pictures of others without their permission and if you are asked to stop, please respect the rights of those asking you to do so.
You will be asked to consent to whether you are happy for photos to be taken in a session during the booking process.
If The Activity Hive feels that the amount of video is excessive. Not just short clips, we may ask you to stop recording.
Any images taken by other Activity Hive users will not be the responsibility of The Activity Hive.

Withdrawal of Service

The Activity Hive may at its own discretion refuse entry to anyone if it is felt that their behaviour or the behaviour of those associated with them is unreasonable.

Equal Opportunities

The Activity Hive has a commitment to provide equality of opportunity for all children and we take a positive action to eliminate discrimination. The activities and equipment we provide have value and worth to everyone regardless of race. culture, language, gender, age, experience, religion, background, ability or disability.

Bookings and Payments

Bookings are taken online via the Dodays website and all information needed for you to attend a session will be collected by Dodays and it is with them that your information is held. We have access to this information as this allows us to see who will be attending and any additional information we may need to be aware of. Any payment card details you choose to use within our payment system will be used securely by our payment processors Stripe.

Data Protection, Online security and Privacy

Occasionally we take photographs and videos during sessions and use them for marketing purposes e.g. on social media sites. If you do not want your photograph used in this manner please advise a session leader.
When you book a session with The Activity Hive you are require to register your details and those of any attending children.
The information on our booking form (through Dodays) contains personal data. The Activity Hive and Dodays will record, process and keep your personal information secure in accordance with the General Data Protection Regulation and will not be passed/ sent out to a third party except stated below.
Your data is used for processing transactions and for marketing. We may use your information to provide you with details about the session you have booked and to give you any details about future Activity Hive sessions. This data is held in class registers with Dodays.
We may send you emails from time to time that we think may be of interest to you such as one-off special events and upcoming sessions.
On entry to a session your child will be given a sticker with their name on, this is so we can use their name when including them in activities. These stickers will be removed before leaving a session to avoid others outside sessions using their name.
On very rare occasions we may be obliged to disclose your personal information to third parties, but this is only when we are legally obligated to disclose information, in the case of safeguarding a child or to assist fraud protection and minimise credit risk.
Any payment card details that you choose to use within our payment system will be used securely by our payment processor Stripe.
Any data sent electronically to us is done so entirely at your own risk and you are responsible for keeping the password you use to access your DoDays account confidential.

Protection of Property

Please note that your property left in prams or bags is your responsibility and not that of The Activity Hive or the venue.

Complaints and Queries

We hope you will always find your experience with The Activity Hive an enjoyable one. However, if you have any questions or a complaint, please speak to us in person at the session or if you prefer to via email info@activity-hive.co.uk.

The Activity Hive will do their upmost to resolve any issues.

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Join the The Activity Hive waiting list

Join the The Activity Hive waiting list