Please read the following terms and conditions carefully before enrolling your child in our swim school programs. By enrolling in a term, you agree to abide by these terms.

Payment Policy

All term fees must be paid in full and in advance prior to the start of each term.
Fees will be calculated based on the number of lessons within that term.
Enrollment is not confirmed until payment has been received.

Refunds and Credits

No refunds or credits will be given for missed lessons due to holidays, illness, or personal absences
If your child misses a class, unfortunately make-up classes are not available due to scheduling and capacity limitations

Cancellation by the swim school

If a class is cancelled by the swim school, that lesson will be credited to the following term.
The credited amount will be deducted from your next term's fees
We will notify you as soon as possible in the event of any cancellations

Class allocation and progression

All swimmers will be placed in the appropriate level based on age, experience, and swimming ability as assessed by our instructors
Children will be assessed each term and may move stages based on progress.
While we aim to keep children on the same day each term, lesson times may change based on their stage progression and availability.

Instructor assignment

We cannot guarantee a specific instructor for any swimmer; instructors may change due to scheduling or operational needs.
All instructors are fully qualified and trained to deliver lessons consistently across all levels.

Safety and supervision

Parents/guardians must remain on-site during their child's lessons.
Children must be under parental supervision at all times outside of their lesson time
Swimmers must follow all pool rules and any instructions given by instructors or staff for their safety

Communication

All important updates, including term dates, cancellations, and changes, will be sent via text or email. Please ensure your contact details are up to date.
Any concerns regarding your child's progression or experience should be directed to the swim school coordinator, Elli Munday.
Any concerns regarding safeguarding should be directed to the swim school safeguarding officer, Gary Munday.

Photography and Media

Occasionally we may take photographs or videos for training or promotional purposes. If you do not wish for your child to be included, please let us know in writing.

Medical conditions

Parents must inform the swim school of any medical conditions, allergies, or special needs that may affect their child's participation.

Agreement

By enrolling your child, you agree to these terms and conditions and understand that failure to comply may result in withdrawal from the program without a refund.

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